Privacy & Cookie Policy
This policy explains how IntraCloud processes personal data when you visit www.intracloud.hr, contact us or use our contact form, in line with the EU General Data Protection Regulation (Regulation (EU) 2016/679, “GDPR”), the Croatian Act on the Implementation of the GDPR and the Croatian Electronic Communications Act.
- Who is responsible
- What data we process and why
- Contact form, email and phone
- Website hosting and server logs
- Google Analytics
- Cookies and similar technologies
- Who receives your data
- Transfers outside the EU
- Your rights
- Right to lodge a complaint
- Security
- Changes to this policy
1. Who is responsible for your data
[COMPANY LEGAL NAME, e.g. IntraCloud d.o.o.]
Ulica Vilima Korajca 29, 10000 Zagreb, Croatia
OIB: [OIB]
Email: info@intracloud.hr · Phone: +385 95 514 7889
For any question about your personal data or to exercise your rights, contact us at info@intracloud.hr. We have not appointed a Data Protection Officer, as we are not required to under Article 37 GDPR.
2. What data we process and why
| Purpose | Data | Legal basis | How long we keep it |
|---|---|---|---|
| Answering your inquiry (contact form, email, phone) | Name, company, email, phone, area of interest, message content | Art. 6(1)(b) GDPR: steps prior to a contract, at your request; Art. 6(1)(f): our legitimate interest in answering business inquiries | Up to 2 years after our last contact, unless a business relationship follows (then as required by law) |
| Operating and securing the website | IP address, date and time, requested page, browser and device type | Art. 6(1)(f) GDPR: legitimate interest in a secure, working website | Server logs are deleted automatically by our hosting provider, normally within [NUMBER] days |
| Website statistics (Google Analytics) | Online identifiers (cookie ID), shortened IP-based location, pages visited, device and browser data | Art. 6(1)(a) GDPR: your consent, given via the cookie banner | 14 months in Google Analytics; cookies as listed in section 6 |
| Remembering your cookie choice | Your consent choice and the date | Art. 6(1)(c) and (f) GDPR: documenting consent; strictly necessary storage | 6 months, then we ask again |
We do not sell your data, we do not use it for marketing without your separate consent, and we do not carry out automated decision-making or profiling with legal or similarly significant effects.
3. Contact form, email and phone
When you send the contact form, the information you enter is sent by email to info@intracloud.hr. It is not stored in a database on the website. Fields marked with * (name, email, message) are required so that we can reply. Company, phone and area of interest are optional.
The same applies when you email or call us directly: we use your details only to deal with your request and any follow-up.
4. Website hosting and server logs
Our website is hosted by [HOSTING PROVIDER NAME, ADDRESS], which processes data on our behalf under a data processing agreement (Art. 28 GDPR). When you open the website, your browser automatically sends technical information (IP address, date and time, page requested, referring page, browser type), which the server records in log files for security and troubleshooting.
Fonts used on this website are stored on our own server, so no data is sent to Google Fonts or other font providers when you visit. The map link in our contact section opens Google Maps in a new tab only if you click it; from then on Google’s own privacy policy applies.
5. Google Analytics
If you consent, we use Google Analytics 4, a web analytics service provided by Google Ireland Limited, Gordon House, Barrow Street, Dublin 4, Ireland (“Google”). It helps us understand how visitors use the website, for example which pages are viewed most, so we can improve it.
- Google Analytics is loaded only after you click “Accept all” or enable Analytics in the cookie settings. If you reject, no analytics cookies are set and no data is sent to Google.
- Google Analytics 4 does not log or store full IP addresses of visitors in the EU.
- We have disabled Google signals and advertising features, and we do not share Analytics data with Google for advertising.
- Data in Google Analytics is kept for 14 months.
You can withdraw your consent at any time via Cookie settings. Withdrawal does not affect processing carried out before it. More information: Google Privacy Policy and Google Analytics data protection.
6. Cookies and similar technologies
Cookies are small files stored on your device. We use only what is listed below. Non-essential cookies are set only with your consent.
| Name | Provider | Type | Purpose | Duration |
|---|---|---|---|---|
| ic_cookie_consent | IntraCloud (this website) | Necessary (browser local storage) | Stores your cookie choice so we don’t ask on every page | 6 months |
| _ga | Analytics (consent required) | Distinguishes unique visitors | 2 years | |
| _ga_[ID] | Analytics (consent required) | Keeps the state of the current session | 2 years |
Change your choice: open cookie settings. You can also delete cookies or block them in your browser settings.
7. Who receives your data
Your data is accessed only by IntraCloud staff who need it. We also use service providers who process data on our behalf and under our instructions:
- Website hosting and email: [HOSTING / EMAIL PROVIDER NAME]
- Website statistics, only with your consent: Google Ireland Limited
We may disclose data to public authorities where we are legally obliged to do so.
8. Transfers outside the EU/EEA
When you consent to Google Analytics, data may be transferred to Google LLC in the USA. Google LLC is certified under the EU–US Data Privacy Framework, for which the European Commission adopted an adequacy decision on 10 July 2023 (Art. 45 GDPR). Google also uses the EU Standard Contractual Clauses (Art. 46 GDPR). Apart from this, we do not transfer your data outside the EU/EEA.
9. Your rights
Under the GDPR you have the right to:
- access the personal data we hold about you (Art. 15);
- have inaccurate data corrected (Art. 16);
- have your data erased (Art. 17);
- restrict processing (Art. 18);
- data portability (Art. 20);
- object to processing based on our legitimate interests (Art. 21);
- withdraw consent at any time, without affecting earlier processing (Art. 7(3)).
To exercise your rights, email info@intracloud.hr. We will reply within one month. We may ask you to confirm your identity before acting on a request.
10. Right to lodge a complaint
If you believe we process your data unlawfully, you may lodge a complaint with the Croatian supervisory authority:
Agencija za zaštitu osobnih podataka (AZOP)
Selska cesta 136, 10000 Zagreb, Croatia
Email: azop@azop.hr · Phone: +385 1 4609 000 · azop.hr
You may also contact the supervisory authority in your EU country of residence or work.
11. Security
The website is served only over an encrypted connection (HTTPS). We take appropriate technical and organisational measures to protect personal data against loss, misuse and unauthorised access, and give access only to people who need it.
12. Changes to this policy
We may update this policy when our website or the law changes. The current version is always published on this page with the date of the last update.